Tracker 5.0, Enterprise Edition

 

The world’s premier Total Relationship Management TRM™ solution

 
Service and Support - Ensuring TRM Success

The first step on the path to success with Total Relationship Management is selecting the award-winning Tracker TRM™ solution. Next you'll want to maximize the value of your investment by ensuring that you effectively manage your TRM solution so your organization gets all the benefits that Tracker Total Relationship Management TRM™ can deliver.

Our customers tell us that support and administration expertise is critical for promoting user adoption and maintaining a successful TRM application. Companies must consider their varied and evolving needs across sales, marketing, delivery, customer service and all other relationships that could benefit the organization.
We are the only ones in the industry to offer complete customization of all of our products as well as expert-level customer support as the only available support option. Every time you call you speak to a real expert, not to someone who is reading from the computer screen based on keywords that you provide.

Our support services are setup with engineers trained and intimately familiar with specific customer setups, environments as well as custom solutions and needs. In many instances, depending on the size of the installation, dedicated support personnel are assigned to enterprise accounts. Our support professionals and self-support options offer around-the-clock access to information.




 
     
 


In contrast, our competitor’s Basic Support is so basic that it takes them 2 days just to get back to you. And once they do, do not expect and expert. Their ‘premier’ support is the same as basic, except you get a ‘response time’ of 2 hours instead of 2 business days.
We only offer one level of support – expert level, and the response is immediate. We strongly believe that this is the only correct way to support the needs of a large enterprise. Business can’t wait and should not tolerate mediocrity.

To many of our customers, the level of service we provide has been a pleasant surprise. Some customers have told us that the difference feels like visiting a boutique hotel after having visited a mega resort.

So go ahead, expect Great customer service and support!