Our Customization and Integration services and associated support services provide another significant and distinct advantage when it comes to choosing Tracker™ TRM.

None of our competitors offer true customization and integration services direct to your organization. They will refer you to Independent Service Providers who may have knowledge of the product but are not able to make modification to the product’s core ‘engine’.

Our support services are setup with engineers trained and intimately familiar with specific customer setups, environments as well as custom solutions and needs. In many cases, depending on the size of the installation, dedicated support personnel are assigned to enterprise accounts.

Tracker 5.0, Enterprise Edition TRM™ is designed to be intimately and continuously integrated over time with as many of the organization’s processes and systems as appropriate in order to achieve better quality of the relationships, product/service and the business process.

Our clients have used our customization and integration services to make Tracker handle everything from real-time merchandise order tracking to automated call centers that are integrated with Cisco hardware. We have integrated Tracker TRM™ with many software products and ‘home grown’ systems and databases, including Accounting, HR, Supply Chain, Order Entry and Tracking, ERP, Call Centers, Attendance, Investment Reporting and Property Management.