| Corporate Calendars and My Calendar |
Corporate Calendars are created, published and managed by authorized users and groups, or by applications and processes that use the Corporate Central SaaS Portal API. Any number of corporate calendars can be created and then either subscribed or pushed to specific users and role based groups.
When a user is logged on to the Corporate Central SaaS Portal, their ‘My Calendar’ view is comprised of Tasks, Appointments and Events that are either personal or ones that originate from the various Corporate Calendars. The user can be allowed to customize their ‘My Calendar’ view by subscribing to Corporate Calendars that they have permissions to work with. These are selectable by the user through the Subscribe option which presents the Corporate Calendars directory with the restricted list of calendars that are available to the current user.
Examples of Corporate Calendars may include:
- Application Specific Calendars
- Group Department specific Calendars
- Client Specific Calendars
- Role Specific Calendars
- Geographical Location and Culture Specific Calendars, i.e. U.S holidays calendar
- Resource Calendars, i.e. conference room calendars
- Company Events Calendars
- Vacation Calendars
Each calendar can be populated with multiple Tasks, Events and Appointments, including an array of repeating options, task and appointment assignment options, check availability features, due date options and status update settings. Each calendar entry includes a body that is authored using a rich text editor. Each group calendar entry also has an associated discussion thread to allow the members of the group to better communicate. |
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Calendars and Multiple Desktops
With the Corporate Central SaaS Portal, the user can be allowed to create multiple desktops or tabs and to add one or more ‘My Calendar’ views in each desktop, where each ‘My Calendar’ view is based on any combination of corporate calendars.
For example, a user may choose to add desktops (tabs) in their Corporate Central SaaS Portal home page, with one desktop for each client that they serve. Each desktop (tab) can be configured with the a client specific calendar that will include all the due dates, tasks, events etc. that are associated with this client, as well as all the web applications and web sites that are necessary when working with that customer. This represents an efficient collaboration environment which strengthens business relationships.
The Corporate Central SaaS Portal will provide automatic logon, search and positioning to records and customer information, all without having to spend any time to manually open the correct applications and to find the correct information that is necessary to serve the customer. This saves your workers time and will increase customer/partner satisfaction.
Tracker TRM™ integration can further enhance the above automation scenario. For example, when the user switches to a client specific tab, Tracker TRM™ can optionally create a new blank activity record that is associated with the customer who just called. The blank activity appears as one of the windows in the client-specific desktop.
Integration with equipment such as Cisco’s IP Contact Center allows the Corporate Central SaaS Portal and Tracker TRM™ to perform all of the above in real time: This includes automatic configuring a desktop (tab) for the next available agent and switching to the appropriate desktop tab.
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